Service Policy

FIME GROUP, LLC SERVICE POLICY

Prior to shipping, your firearm was thoroughly inspected and test fired in order to ensure that it meets and/or exceeds factory specifications and tolerance standards.

If there are any questions or concerns regarding the performance of your product, please contact our customer service department at 1-702-215-3600. Our customer service department will determine if your product requires factory service and/or repair and will give instructions for the proper return of your product. Our qualified technicians will give your product a complete and thorough inspection to evaluate and determine the extent of the problem(s).

All products must be shipped to us prepaid. We will not under any circumstances accept collect shipments.

All shipments must be authorized by a factory customer representative and assigned an RMA Number.
The RMA Number must be visible on the outside of the package and included in the note accompanying the package. Do NOT ship rifles without first obtaining an RMA Number by calling 702-215-3600. Shipment(s) without an authorized RMA number will NOT be accepted (All such shipments will be rejected and returned to the sender).

Please use our Warranty Service Request form to submit a warranty request.

FIME Group, LLC
Firearms Importers Manufacturers Exporters Group
(DO NOT send rifles to this location without an RMA number)
4395 W. Post Rd, Unit 200
Las Vegas, NV 89118
Tel.: 702.215.3600
Fax: 702.367.2765
www.FIMEGroup.com